At Pro Soccer we understand that Size Matters. Order with confidence on www.prosoccer.co.za with our FREE exchange policy. If it doesn't fit, we'll exchange it for you. We have loaded size charts for all items on the ProSoccer website. Please use the size charts when placing orders.
If the size of the item you ordered is out of stock, please allow an additional 6-12 working days for us to received your item from our supplier. You will be notified by a ProSoccer representative should this happen.
If the item you ordered does not fit, we will offer you a free exchange for the correct size. The procedures below must be followed within 72 hours of receiving the parcel for the Free exchange to be valid.
If your item has been personalized (eg: if you had a name and number printed on it etc...), and the printing is either coming off or fading within the first 30 days you can send it back to us at your own cost so that we can investigate the reason as this should not happen. If the fault is from our side then we will do a reprint on the same item and send it back to you via SAPO counter to counter at no cost to you. However, if the fault is from your side, be it incorrect washing or not following the correct care instructions then you will have the option for us to reprint over the same item but at your own cost. You will also need to arrange your own collection once the item has been reprinted. NB: For us to investigate any issues that may occur, customers will need to get the item to us within 30 days.
1. Immediately notify us by calling (021)206 7830 or make use of our online support chat. We need to be notified of the exchange within
2. Do NOT wear the item and do NOT remove the original tags from it. If the item not returned in its original packaging with all tags intact, then the free exchange will not apply.
3. Fill in the online Return Request Form carefully and wait for your authorization code.
4. Place a note in your return with your order number, reason for return and the correct size for the exchange.
5. Post or courier the item back to us using the address below. The postage from you to us will be at your own cost.
Pro Soccer, Shop 11b , Lions Square,
150 Main Rd, Somerset West,
Western Cape, 7130
6. Please allow 7-15 days for the exchange to be done. If the size you have requested is out of stock, please allow an additional 6-12 working days for the correct size to be ordered from our suppliers.
7. Pro Soccer will then Post the exchanged item back to you for Free using the SAPO standard Counter to Counter mail. You will be notified via sms or email with your new tracking number. The Free exchange service is only available through the SA Post Office with no insurance cover. The exchange process will be at your own risk. You can opt for a more reliable postal service but that will be at your own cost and not free. Please enquire should you wish to use the more reliable service.
8. If you could please let us know when you have received the exchanged item on your side, we would really appreciate it.
*NOTE: Exchanges are Free for the first exchange. If the size is still incorrect, we will gladly assist with a second exchange, but all postage costs will have to be at your own expense.
**NOTE: We cannot exchange an item that has been personalized (eg: if you had a name and number printed on it etc...)
***NOTE: All boot sizes are listed as UK sizes. Please use our sizecharts to get the correct size.
***NOTE: Free exchanges do not apply to International Orders outside of South Africa.
***NOTE: Free exchanges do not apply to Special orders that are not available in South Africa and need to be imported for our customers.
Request a refund on your order here: Request Refund
If you need any assistance, please call our support line on (021)206 7830. We have highly trained staff who will gladly assist you.