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Online Security

Is placing an order secure?

When you order anything from ProSoccer.co.za your order is made over a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. Encryption is used on all pages within the buying process, making shopping on ProSoccer.co.za as safe as possible.


How can I tell if the ProSoccer.co.za site is a secure one?

You can tell that our site is secure by looking for the following:

If you have any concerns about the security of our site, or if you have any further queries, please contact the Customer Services team.


How is my data protected?

We implement a number of sophisticated security measures to ensure the safety of the personal information you provide. The information is contained on a secure server, which is encrypted and 3D secure.

Once you have passed your credit/debit card details to us, they are stored in an encrypted format on our server located behind a firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data.


What is 3D Secure?

3D Secure is an extra layer of security in using your credit card for online transactions. For most online transactions you'll be asked to enter your 3D Secure password (different from the PIN), which is called Verified by Visa and MasterCard SecureCode by the respective credit card companies.

You have to register for 3D Secure with your card issuing bank, and can be set up either as a password of your choice or a one-time-password that will be sent to you by email/SMS. Please click on your bank logo for information on how to set up 3D Secure with your bank, if you haven't already done so:

                


Who are PayFast?

PayFast is used for a 3D secure transactions when paying with your credit card. They are one of South Africas's authorized leading providers of secure online transaction services. For more information on PayFast please visit their web site at www.PayFast.co.za.

If you have any concerns about the security of our site, or if you have any further queries, please contact the Customer Services team.


What is encryption and how does it work?

Put simply, encryption changes data so that it becomes completely unreadable to anyone other than the intended recipient.

Now for the technical bit!

  1. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser.
  2. When the certificate arrives, it contains a public key, which functions as a one-way encryption device.
  3. The browser then uses this key to scramble your personal data (credit card Information) before sending it over the Internet.

All credit card details are encrypted using Thawte 256bit SSL (Secure Sockets Layer) Software. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has.

Without this exclusive, private key, your personal information cannot be read.


Do you check for fraudulent credit/debit cards?

When doing a secure transaction online, an on-line check of your credit/debit card is made. This process ensures the card number you entered actually corresponds to a real card number and is not a bogus card.

The PayFast system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any credit/debit card. This on-line verification of your details is carried out over a secure line to the bank. credit/debit card data is never sent over the Internet using the validation process.

We also carry out random security checks on cards to ensure we help prevent fraud - please note that we do not intend any discourtesy if your card is chosen for a random check. We reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours.


Where can I find my credit/debit card security number CVV?

Your credit/debit card security number is a 3 digit number which can be found on the far right side of the signature strip on the back of your card. This 3 digit number is unique to your card, and gives you extra protection against fraud.

Note: with American Express cards, the card security number is 4 digits long and is printed on the front of the card.



You are protected by the normal laws of South Africa, in particular The Sale and Supply of Goods Act and the Consumer Protection Act