Special orders are made on items that are not available in South Africa. Any item on the prosoccer website that has the SPECIAL ORDER stamp needs to be imported by prosoccer for our customers. We do sometimes have Special Order items in stock so please feel free to call us if your order is urgent to double check.
Once a customer has placed and paid for a special order, this item will be ordered from one of Pro Soccer's sister companies over seas and will need to be imported.
PRICE: The prices are generally high on Special Order items as these items are heavily hit with custom duties and import taxes when arriving in SA. Special documentation needs to be filled in by Pro Soccer and submitted to customs in order for these items to be released. All of the above is built into the price of the item.
DELIVERY TIME: Delivery time on Special Orders can be anything from 3 weeks to 6 weeks. The items usually arrive in SA within 2-3 weeks but can take some time getting it released from Customs.
REFUNDS: There are NO refunds on Special Orders and customers need to be patient if there order is delayed at Customs. Delays hardly occur but when they do occur, it is completely out of Pro Soccer's hands and we rely on the service of SARS and Customs. If the item you received is not what you ordered or damaged in any way, then it will need to be sent back to our supplier who will exchange the damaged product for a new one.
BENEFITS: The benefit of placing special orders is that you will be able to receive Special items that are not available in South Africa and you won't need to worry about going through the whole process with Customs as Pro Soccer will do that for you.